A guide to appliance repair in Dallas
Finding a trusted and reliable appliance repair shop in Dallas is a must for any homeowner. Making sure your major appliances get repaired correctly and promptly is vital to keeping your home running. Don’t wait until your washer or ice maker starts acting up to find an appliance repairman. But where to start?
Dallas is a big city, and it’s only getting bigger. As the largest metropolitan area in the southern United States, it’s no surprise that finding a great and reliable appliance repair shop can be overwhelming. Options can vary from area to area. Moreover, a great shop in Carrollton or Plano might not service a home in Fort Worth.
Here is a guide to help navigate you through the search process to find the right Dallas, Texas, appliance repair shop. These insights and questions will help you get the information you need to hire the right home appliance repair service shop for your needs.
What to look for when choosing an appliance repair company in Dallas
When searching for the best appliance repair shop in Dallas, there are a few important factors to consider. Checking reviews, inquiring about warranties, and asking for appliance and major brand qualifications are just a few pieces of information you’ll want to research.
Here are a few things to look for when choosing an appliance repair company in Dallas, Texas.
Online business reviews and ratings
One of the best indicators of what kind of service to expect from a Dallas appliance repair company is online customer reviews and ratings. This reflects the company’s overall repair work and its customer service. If a previous customer didn’t receive excellent service or if repairs were faulty, they’d likely leave a poor review.
How a company responds to negative reviews says a lot about its customer service practices. You can’t expect the best service every day, so expect at least a few bad reviews. Suppose a company responds to negative reviews by showing that it cares about troubleshooting its mistake and apologizes. In that case, it is willing to work with its clients to make it right. However, if it responds negatively, that reflects poorly on its customer service. It’s not a good sign if the company cares more about being correct than taking care of its customers.
While this isn’t a foolproof plan — it’s harder to get customers to consistently leave reviews for excellent service — it still offers some insight into the repair service. What’s more, it’s important to take note of review ads. Companies can pay to have good reviews written about them. They are labeled as ads and tend to appear at the top of the review lists. This isn’t necessarily a bad thing, but something to keep in mind as you search. Organic reviews are more reliable.
How long they’ve been in business
How long a company has been in business is a great indicator of its years of experience and know-how in repairing major appliances. It shows that they have clients who keep returning and trust them with their homes. Companies that have been in business for many years have to be adaptable and keep up with the latest technology, which is important in home appliances.
Major brand appliances, such as Maytag, Kenmore and Whirlpool, come with a number of new features. This means that not every washer repair is going to be the same. You’ll want a repair shop that can repair older and newer models without issue. Experienced technicians will have worked on various repairs and know what to expect no matter the model's age.
When researching Dallas and the surrounding areas, call the company to ask how long it has been in business. You can also ask about the average experience of its technicians. While a repair company may be fairly new, the employees could have years of experience under their belts.
Repair business qualifications
After looking online at customer reviews and ratings, you need to make sure that the appliance repair shop you choose has the correct qualifications for your needs.
Qualifications include various certifications, licensing and accreditations. It also includes the ability to work on major brand appliances without breaking the warranty.
Important questions to ask include: Is the company accredited by the Better Business Bureau? Is it certified with sites such as Angi or Yelp? Can it work under warranty with certain brands, such as Samsung, Sub-Zero, KitchenAid or Frigidaire? Can it direct you to its certifications online? Are there appliances it is not certified or licensed to work on?
Areas of Dallas the repair company serves
By far, one of the most important pieces of information when looking for an appliance repair service in Dallas is its service area. The last thing you need is to find the right repair shop only to realize you are outside its area. Finding a great shop in North Dallas won’t help with a refrigerator repair issue if it doesn’t service Arlington.
A simple way to narrow your search is to only look at shops in your ZIP code. You can also find a shop’s service area online or give it a call.
However, if you want to skip the search, we have found a great Dallas Appliance repair company: Fixdrepair.com, that services most of the DFW Metroplex. You can give them a call or request a callback online to schedule your appointment.
Questions to ask your Dallas appliance repair company
Now that you’ve done a bit of research and found an appliance repair company you want to contact, there are a few questions to keep in mind before scheduling a service repair. These questions will help you determine if this company comes with a service warranty, works with your brand-name appliances, fits within your budget and more.
Ask about their service warranty
A service warranty from an appliance repair company is a guarantee on both the parts and labor used on a repair. The warranty covers additional repairs if an appliance breaks again shortly after a repair. A warranty will give you peace of mind after repairs and protect your budget from unexpected costs.
The duration of a service warranty will vary from company to company. The standard warranty is up to a year on appliance repairs, but some can offer extended warranties.
It is important to note that a service warranty differs from a manufacturer warranty. Manufacturer warranties generally come with the purchase of a new appliance. These warranties cover major repairs for a certain time after your purchase. Always confirm that your repair shop can work within your manufacturer warranty before hiring it to make repairs.
Ask about their experience with your brand of appliances
Asking about a company’s experience with your specific brand of appliance is an important question. Sadly, not all cooktop, garbage disposal or dishwasher repairs are the same. Different brands require different expertise. Now that appliances have become more technologically advanced, newer models require different repair skills than older brands. Some high-end and luxury brands, such as Bosch or Asko, might even require special tools for repairs.
What’s more, if you have an appliance under manufacturer warranty, you need to make sure the repair company can work on the appliance. To avoid nullifying your manufacturer warranty, you can always contact the number on your warranty. The manufacturer can offer a list of certified repair shops in the area to cross-reference with your own list.
Ask about pricing, fees, estimates, forms of payment and more
Appliance repairs can be costly, so it is always important to ask about pricing and fees before hiring an appliance repairman in Dallas. While most companies can’t give you an exact price for your repair until after the work is complete due to labor and parts costs, you can get an estimate. After receiving your estimate, ask about any extra fees or charges added after repairs. A trustworthy company will be transparent about their fees and respect your budget.
Before making a service call, always check the accepted forms of payment. Reliable companies will often offer credit card payments. Some may take cash, but due to the high cost of repairs, they may not feel comfortable with cash. If you are on a tight budget, ask if they have some form of long-term payment. Do they finance repairs? Can you make installments? Do they offer a home warranty?
Ask if they offer a home warranty
A home warranty is a great way to save on appliance and home repair costs overall. This type of warranty generally covers home system repairs, appliance repairs and more, depending on the company. You will likely pay a yearly rate and not have to worry if you have a washing machine or dryer repair followed by a range repair or an oven repair the following week. A home warranty will have you covered.
Home warranties vary from company to company. However, if you want to help keep your home up and running, they are a great way to help you save on home repair costs.
Ask about the repair company’s insurance
As always, accidents can happen. But what do you do if the repair technician gets hurt while working on your washing machine or fixing your fridge? It’s important to understand your liability and the company’s insurance coverage when hiring a technician.
Here are a few questions to ask about coverage.
- Does the company’s insurance cover injury to the homeowner?
- Does the company’s insurance cover injury to the technician?
- Which insurance covers damages to personal property?
- Does insurance cover any damages made to the appliances?
- Does the company’s insurance extend throughout the entire service area?
- What parts of the repairs are covered under homeowners insurance?
Check the repair company’s appointment availability
Now that you’ve vetted a Dallas repair company online and asked all the right questions, it’s time to make an appointment. Many companies allow customers to schedule appointments online. This allows you to see the available times on which days, all in one place. However, it lacks that personal touch.
Calling a repair company not only allows you to schedule your repair service, but you can also ask any additional questions you may have before your appointment. This is especially important if you need next-day service or have limited availability.
Other important questions to ask
When contacting repair shops in Dallas, asking the questions above might not be enough. If you still aren’t sure about a certain repair company, here are a few follow-up questions you can ask to give you peace of mind.
- What are the average costs of repairing a washing machine, dishwasher or whichever appliance needs repairing?
- Are there any extended appliance or service warranties available?
- Can I schedule same-day appointments or after-hours services?
- Do you have any policies about pre-existing conditions?
- Do you offer any service plans? What is offered?
- Can I manage my service appointments online?
- How can I contact customer service before, during or after my service repairs?
- Are there extra charges if a repair time goes later than service hours?
- Do you have any discounts on brand-name appliance replacements?
- Can you work with my homeowners insurance for repair services?
What to do when you have an appliance emergency in Dallas
The last thing you want to worry about when your appliance breaks down is how long it will take to repair it. But what do you do if you have an appliance emergency in Dallas? Call your trusted appliance repair company.
When searching for a repair company in Dallas, make sure to ask if it offers after-hours and emergency service calls. With the hustle and bustle of modern-day life, some companies do offer 24/7 services to help when things go wrong in the middle of the night. However, this convenience does tend to come at an extra cost.
If your Dallas appliance repair company doesn’t offer emergency or 24/7 service, ask if it has any recommendations for those services. It’s always nice to have a backup repair shop on call if something happens.
What’s the best appliance repair service in Dallas?
In the end, if you research and ask the right questions, you will find the best appliance repair shop in Dallas. It doesn’t matter which company you choose, as long as it is the right fit for you. A great repair shop will do the following:
- Provide great customer service
- Have good ratings and reviews online
- Be certified and qualified to work on your brand appliances
- Provide insurance
- Have experience with all major brands, and old and new models
- Provide reliable service in your area
- Have competitive prices
- Provide a service guarantee
Let Cinch handle the process of finding a professional repair person for you
If you are looking for a quality appliance repair technician, a workmanship guarantee and a great home warranty, then Cinch Home Services is here for you. Let Cinch keep unexpected breakdowns from busting your budget.
When an appliance breaks or a home system shuts down, filing a warranty claim is a smooth and easy process. Cinch sets up an appointment with a verified, vetted and reliable technician at your convenience to address the problem. This means you don’t have to worry about vetting a technician, and your home will be back up and running in no time.
Cinch offers three different warranty plans for you to choose from. You can get the right amount of coverage you need to keep your home covered.
- Cinch Appliances plan. This plan covers repairs on all major home appliances, from dishwashers to microwaves to freezers.
- Cinch Built-in Systems plan. The built-in systems warranty is just what you need to keep everything from your HVAC to electrical systems up and running. This plan even covers smoke detectors, garage door openers and more.
- Cinch Complete Home plan. This plan is the best of both worlds, combining the appliance warranty and the built-in systems warranty. It also includes a homeowners insurance deductible reimbursement.
- Customizable. Cinch offers optional add-ons that allows you to customize your plan. This is perfect if your home includes a pool or spa.
A Cinch home warranty is a perfect addition to your home in Dallas, Texas. So, make sure your home is covered by the company with a 180-day workmanship guarantee on covered repairs and 40-plus years of experience. Get a quote today!